Returns & Refunds
We always want our customers to be satisfied with their orders when they arrive but we understand that not everything can be the right fit. If you would like to return your product(s), please contact us at email@example.com within 14 days of delivery and we will get the process started for you.
Please note that the buyer is responsible for return postage costs and the safe delivery of all returned products. Please keep proof of postage for reference - we recommend using a tracked delivery service.
The full value of the returned product(s) will be refunded providing the products have not been used, are in their original condition and original packaging. Unfortunately, we are unable to refund delivery fees applied during checkout.
If you have received your order and something has been damaged during transit, please contact us at firstname.lastname@example.org within 7 days of delivery. Please include details of your order including photos of the damage. We will arrange a replacement or refund, depending on the situation and your preferences.
Free Delivery on orders £50 and up
Royal Mail 24hr (Aim Next Day Delivery allow 1 extra day for dispatch)—£5.83
Royal Mail 2nd Class 48hr (3-5 working days)£0.00 and up£3.10
All products are made fresh to order we do not hold pre stocked items.
We aim to ship within 1-3 working days after an order has been placed. You will be notified once your parcel leaves us.
Orders sent by Royal Mail 2nd Class can be expected within 2-3 working days from the dispatch date. Estimated delivery times can vary, we kindly request your understanding should unexpected delays occur on the part of our couriers.
Currently, we do not offer international shipping.
We are proud to say that 90% of our packaging is plastic-free.
Postal boxes and paper tape are recyclable, while the protective packaging puffs are made of corn starch and are fully compostable (you can also dissolve them in warm water).
The only product to contain plastic are our bath bomb bundles, currently we are looking for alternatives for the bundles.
We joined Tree Nation In October 2021 together we can Work towards a sustainable future. Every order we receive from you we will plant a tree, that's not all we will gift the tree for you to plant you will get your own certificate for your tree.
Since we joined Tree Nation October 17th 2021we have already planted over 535 Trees.